Responsibilities and Objectives

• - Solving technical problems presented by customers
  - Sharing your passion for technology and Apple products
  - Juggling customer and product issues with a genuine sense of urgency
  - Following detailed written repair and process instruction with ease
  - Managing a small parts inventory
  - Understanding how to set customer expectations
  - Recognizing the importance of customer communication in the repair process
  - Keeping up to date with the latest products and necessary technical implications (training is required and provided)
  - Working positively as part of a team in a fast-paced environment
  
  
• Personal Competences & Attributes
  - You are dynamic, intelligent, and passionate about what you do
  - You provide white glove treatment to customers
  - You can communicate technical concepts in layman’s terms
  - You have a sense of urgency but the ability to keep your cool
  - You are extremely well organized
  - You are driven to constantly learn and increase your knowledge
  - You have excellent interpersonal skills
  - You are extremely attentive to detail
  - You are self driven and highly motivated
  - You have extraordinary customer service commitment
  - You have planning and problem solving skills
  - You have flexibility to work in a dynamic retail environment
  - You are willing to undergo product training on a regular basis
  - You demonstrate a high level of integrity
  
• Experience:
  1 year background in technology repair
  Customer service experience
  High school diploma or equivalent