Return Policy

Thank You for Shopping at Jump+

As with any shopping experience, we understand that sometimes a product may not meet your expectations. In that unlikely event, we invite you to review the following terms related to returning a product at any of our locations.

We appreciate the fact that you have shopped with us and want to make sure your experience at Jump+ is a rewarding one.

Returns of Unopened Products

For Mac, iPhone, iPad, Apple Watch, iPod and related accessories simply return the unopened item with the original or gift receipt within 14 days of purchase in the original selling condition.

If the item is returned within this timeframe we’ll exchange it for something else or offer a refund based upon the original payment method. 

Returns of Opened Products

Any opened products or devices are subject to a restocking fee. Jump+ reserves the right to deny any return request.

To return an opened box product the following conditions must be met:

The Find My iPhone App must be turned off or the device will not be accepted for a return.

▪Any cables, manuals and accessories included in the box must be returned with the product.

▪Any device that has apps or software downloaded additional service fees may be charged in order to restore the unit to a sellable condition.

▪Any opened device must be inspected for liquid or physical damage by an Apple certified technician and/or manager. If the technician or manager suspects any liquid or physical damage the unit will not be accepted for a return.

▪Not all devices are eligible, please see the list below of non-returnable products.

Non-Returnable Items

▪Custom order Macs or products

▪Opened iPhone or Apple Watch

▪Purchased open box or ex-demo products*

▪Opened software

▪Opened in-ear headphones

▪Jump+ Gift Cards or iTunes Gift Cards

▪Fees for services such as labour, software installation or training sessions if the service has been performed

▪Items with original packaging, manuals or parts missing and/or not in their original selling condition

▪Any carrier-activated iPhone or iPad unless otherwise stated by the individual carriers policy

Method of Payment

Refunds will be issued to the original method of payment. In the case of items returned with a gift receipt, Jump+ will offer a Jump+ Gift Card equal to the purchase price of the gift, including tax and any other fees. Valid government-issued photo ID may be requested to verify your name and address.

Cash, Cheque, Debit and Credit Card

For cash and cheque refunds over $500 and debit refunds over $2000, a cheque will be mailed directly to the customer within 10 business days. If a refund is being issued on debit (under $2000) or credit card please bring the original card used to make the payment. If the original card cannot be provided a refund will be issued to a Jump Plus Gift Card.

Jump+ Gift Card

If you have made a purchase with a Jump Plus Gift Card the refund amount will go back to a Gift Card. 

Web Payments

All returns from the web store will be processed at our head office and cannot be issued in a retail store. For online credit card transactions please allow 1-3 business days for the financial institutions to process the refund. For Paypal transactions, the refund will be processed through Paypal. Please see below for online order returns and processes. 

Online Purchase Returns and Exchanges

If you are not completely satisfied with your online purchase please reach out to ecommerce@jumpplus.com . You can then return items at any of our retail locations or you can send your items to:

Jump+ Online

275 College Street

Toronto, Ontario

M5T 1S2

If you need assistance setting up a courier pick up, contact us and we will be happy to assist you.

If you are returning a product through the mail a refund will be issued once the product is received. (Please note that original shipping is considered a service rendered and will not be refunded.) All other return policies listed above apply to online orders. 

If you are returning a product to a Jump+ retail store please have a copy of your email order confirmation and valid photo ID available. If a partial or full refund is required it will be processed the next business day at our head office. If you are exchanging your item for one of a greater value the balance will need to be paid in store.

*Purchasing Open Box or Ex-Demo Products

Please note that items labelled as opened box or ex-demo are inspected by our Apple certified technicians and made ready for resale. These items are final sale.