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Can't visit us in store?

We can help: Mail-in Repair Service

Although we always prefer to welcome you in store, where you can speak to our Apple certified technicians, we understand sometimes it is difficult to come in.  For those occasions we offer mail-in repair service.


For those times when you cannot come to us, our Apple certified technicians will work with you to provide mail-in repair service.
We offer mail-in service at the following locations:

West

jump+ Calgary  Service
CrossIrons Mills
261055 Crossiron Blvd.
Rocky View, No.44
Calgary, AB
T4A 0G3

North-Ontario

jump+ Sudbury Service
New Sudbury Centre
1349 LaSalle Blvd.
Sudbury, ON
P3A 1Z2


sudburyinfo@jumpplus.com
705-222-3413

Central

jump+ Toronto Service
275 College Street
Toronto, ON
M5T 1S2



torinfo@jumpplus.com
416-927-8000

East

jump+ Moncton Service
Champagne Place
477 Paul St.
Dieppe, NB
E1A 4X5


moninfo@jumpplus.com
506-204-5554

Newfoundland

jump+ St. John's Service
Avalon Mall
48 Kenmount Rd.
St, John's, NL
A1B 1W3


stjohnsinfo@jumpplus.com
709-237-9003

We can help.  Please share the following information to us, prior to shipping your device.

The next steps are simple

Confirmation

Our team will confirm we can repair your device.

Prepare

Please be sure to

a. back up your data

b. Remove find My device

c. Remove your SIM card

Send

Please mail us your device.  Be sure to also include a return shipping label.

Our team will provide a link to review the status of your Service Order once it arrives.

Diagnosis

When your device reaches jump+, our Apple certified technicians will run diagnostics*.  They will advise of any associated costs and obtain your approval prior to proceeding with the repair.

Approval & Repair

Upon receiving approval, our team will proceed with the repair and advise you when it has been completed.  Link for payment will be sent.

Return

Once the repair is completed and paid for, our team will package the device in the same box it came in* and return it to you by using the waybill provided.  
  • We recommend backing up your device before sending it in for service. If you would like us to attempt to make a temporary backup for you, please request a pre-service data backup.  
    • Our fees are($30 for iOS devices, $45 for Mac) when you submit your service request. 
  • Out-of-Warranty Mac diagnostics are subject to a $60 diagnostic charge.  iOS devices are diagnosed free of charge.
  • Shipping to and from jump+ is the sole responsibility of the customer.  We recommend securely packaging your product before shipment to protect it from potential damage during transport and insuring your shipment against damage and loss. 
  • Our stores will reuse packaging provided, as our retail stores do not have packaging material.