Apple Service & Repairs

Our service team is here to help you

Book An Appointment

To Book an appointment, please email your nearest location.  As our appointments book fast, please be sure to provide us with

  • what type of service you need
  • the serial number of your device (it will help us determine if it is under warranty)
  • a couple of times that may work for you
  • a phone number where we can reach you

Ontario Stores

Maritimes Stores:

You can also book an appointment through Apple's service locator at support.apple.com/en-ca

 

 

Our Services

As your local Apple experts, our service team is here to assist with your Mac and iOS devices - both  under warranty, or out of warranty.  This includes

  • iPhone repairs and replacements
    • Same day iPhone screen replacement in select locations (Toronto, Kingston, Moncton and St. John’s)
      • For an estimate on costs, please see our cost section below
    • Battery replacement (as per Apple program)
      • For an estimate on costs, please see our cost section below
  • iPad repairs and replacements under Apple Care+ and our of warranty
  • Apple Watch repairs and replacement
      • For an estimate on costs, please see our cost section below
  • AirPods replacement
    • Lost parts can be replaced for $89 each
  • Mac servicing (in and out of warranty) and cleanup
    • Our Apple certified technicians will diagnose your issue and provide a quote and turnaround time for our approval
      • Diagnostic fee $60
  • Malware removal and protection
    • Our Apple certified technicians can detect, remove and protect your Mac from malware
      • Malware removal $90
      • 3 year Malware protection plan $99
  • Data recovery
    • Our Apple certified technicians can attempt to recover your data. This may not always be possible depending on the condition of the device.  Jump+ has partnered with forensic data recovery companies, and we are happy to send your device out for diagnostics for forensic recovery.
      • Data recovery attempt $90
      • Forensic recovery, pricing quoted on a case by case basis

 

AppleCare+ program

  • If your Apple product has AppleCare or AppleCare+, we are able to provide the same level of service and extend Apple's terms and conditions.

 

Apple Quality programs

As an authorized Apple service provider, we extend and offer all of Apple’s Quality Programs, including, but not limited to:

While we welcome walk ins and will do our best to accommodate service as fast as possible, we highly recommend booking an appointment.  This will allow us to plan to have service staff ready to assist you, discover what services or parts you may need and be ready for your visit, thereby making better use of your time.

 

Before You Come In:

  1. Back up your data  either on your computer or using iCloud.* (Learn how to backup your iPhone or iPad ) or have us do it 
      • iOS devices  $30
      • Mac $45

2. For iOS devices find My iPhone/iPad will need to be turned off. In order to turn off Find My iPhone/iPad, you must know your Apple ID and Password. Learn how to remove your device from Find My iPhone 

 

When you arrive:

Please let us know you’re here for an appointment for your device, and we will connect you to the technician that will be assisting you.

 

Accidents happen.  We can help

iPhone Service Costs

Our Apple certified technicians will examine your iPhone and determine if it needs repair or replacement. 

Most screen repairs are caused by accidental damage, which isn’t covered under the Apple warranty. 

If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty. 

If you have AppleCare+, it includes two incidents of accidental damage coverage. Each incident has a service fee that you can apply towards screen repair. If you don’t have AppleCare+, your costs will vary.

 

Genuine parts

Jump+ uses only genuine Apple parts, which are critical to a quality repair. Using counterfeit and third-party parts can cause safety issues.

 

 

iPhone Component Repairs

A note on Battery replacement: 

We’ll test your iPhone to see if it has a battery issue or a different power issue. If your iPhone has a non-battery power issue, we'll give you the repair price after we determine the cause. The repair pricing in this chart applies only to battery replacements. If you have any other damage to your iPhone, additional costs may apply.

*Through December 31, 2018, the out-of-warranty battery service fee is CA$35 for all eligible iPhone 6 or later models. Battery service at CA$35 may be limited to one repair per iPhone. After December 31, 2018, the fee will change to CA$65 for all these products except iPhone X, which will change to CA$89.

N/a = Not a replacement component

 

iPad Service Costs

Our Apple certified technicians will examine your iPad and determine if it needs repair or replacement. 

If you have AppleCare+, it includes two incidents of accidental damage coverage. Each incident has a service fee that you can apply towards screen repair. If you don’t have AppleCare+, your costs will vary.

 

Apple Watch Service Costs

Our Apple certified technicians will examine your Apple watch and determine if it needs repair or replacement. 

If you have AppleCare+, it includes two incidents of accidental damage coverage. Each incident has a service fee that you can apply towards screen repair. If you don’t have AppleCare+, your costs will vary.

Please contact us in store if you have any additional questions