We offer free shipping on orders above $100.
To place an online order, simply proceed to checkout and pay. Please note that online purchases may take up to 2 business days to process fully before being prepared to ship.
*Please ensure your shipping address matches the billing address associated to your payment method. We regrettably cannot ship any orders where this address does not match or to Quebec as this is outside of our coverage zone.
We also do not ship to PO. Boxes as we require a direct signature.
Once we receive the direct signature confirmation the order is considered complete.
What happens after I place my online order?
Our online shopping experience has three stages:
-
Order received
: you will get an order number.
Payment will be shown on your credit card as the funds will be set aside, but it has not yet reached Jump+
-
Payment received
: our payment processor has confirmed your payment. At this point the product will be removed from inventory and allocated to you.
-
Order shipped
: Our team has prepared your order and you will receive a second email with a tracking number. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. Please note: During Christmas Holiday Season, please expect delays of up to 7 business days.
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
* jump+ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Shipment and Transit times differ province to province,
If you have additional questions, please check our FAQ page
Shipping notification : During Covid, the individual on the order is required to receive the product