Open Box models are products that have been purchased and returned resulting in the box being opened. We have three categories:
- Open Box
Open box items are products that have been returned within the 14-day period and will have the linger of a 90 day limited warranty or whatever remains in the original 1 year warranty. They are inspected prior to being placed for re-sale and undergo a secondary inspection prior to shipping. The part number has a -OB suffix to denote open box.
- Demo products have been used as display models in store. They may have some scratches and scuffs because they have been used for demonstrations.
- Demo iPhones come without earphones. These are sold separately.Please note that demo phones have been on display and because of this may have some scratches and scuffs. In the event that a screen's condition is significantly scratched, we will place a complimentary screen protector.
- Demo Apple Watch come without bands or chargers. These are sold separately.
- Used products have used by customers and purchased back by us based on our buy back program, which guarantees at least 50% of the value of the Mac. They are inspected prior to being placed for re-sale and undergo a secondary inspection prior to shipping. The part number has a U- prefix to denote a used computer.
To learn more about our Buy-Back program, please visit our Buy Back program here.
All open box products are certified by a technician before being listed and include all the original accessories unless otherwise specified.
All open box products come with a 90-day limited guarantee, covering parts.
Open Box Return Policy
These items can be returned at your closest Jump+ location within 7 days after receipt, provided they are in the same condition as they were purchased.
If you would rather ship to head office for a refund, shipping charges would be the responsibility of the customer.